Required Skills & Qualifications: Note - it`s a remote job Experience:o L1 & L2 Support: Minimum of 10+ years of experience in a similar support role (Incident Management, Problem Management, Service Request Management, including troubleshooting complex issues in cloud environments). o Soild hands-on experience with AWS cloud services (EC2, EKS, S3, RDS, Lambda, AWS Transfer Family, etc.), Java Spring boot microservices and cloud monitoring tools. o Strong grounding in ITIL practices Incident,